• (021) 338843
  • threewheelinn@outlook.com
  • 3 Bree Place, Hamilton, New Zealand

TRIKE & COMPONENT WARRANTY

Issue date 1st March 2020
This warranty policy covers all Trikes purchased after the issue date.
Trikes and components sold prior to this update benefit from the warranty policy that was in effect at that time.

This warranty applies to:

Inspired Cycle Engineering Ltd (ICE) warrants, to the original owner of each new ICE tricycle that the main frame, seat frame, and steering components are free of defective materials or workmanship for one (1) year from the date of purchase or ten (10) years from original date of purchase but only if the frame has been registered with ICE via our official registration page within 30 days of purchase.
Component parts other than Shimano and Rohloff currently are limited to one (1) year from original date of purchase unless otherwise stated in writing.
Please check with the component companies published warranty if in doubt.
All Rohloff hubs will need to be registered with Rohloff direct.
Warranty is conditional upon the trike being operated under normal riding conditions and being properly maintained.
Warranty is offered on the original trike and components as built and invoiced by us and to the original owner only.
This warranty is non- transferable.
An authorised ICE dealer’s ex-demonstrator trike, if sold/purchased must be registered within 30 days of purchase, by the new owner.
It then benefits from the balance of the 10 year warranty from date of original sale to the ICE dealer.
Single item component or accessories purchases are warrantied for a period of one (1) year only.

This warranty does not apply to:

Damage through normal wear and tear.
Neglect. (inadequate care and maintenance)
Damage from crashes or jumping.
Overloading through excess weight
Incorrect assembly
Modifications to the trike (additional or changed components)
Theft or loss
Use as a non ICE approved power driven vehicle
Failure to follow instructions or warnings in the owner’s manual
Activities for which they were not designed.
Trikes used solely for commercial activities.
Paint fading caused by the effects of ultraviolet light (UV) or excessive outdoor exposure to metal work which results in oxidisation.
Bearings
Bearing races
Rear suspension mounting hardware
Chain rings
Cassettes
Tyres
Tubes
Cables inner and outer

Bending or buckling of frames, kingposts, handlebars, seat frames or wheel rims can be a sign of neglect, misuse or abuse.

ICE reserves the right to make sole determination of whether any failure or damage claimed under warranty was caused by material or manufacturing defect and reserves the sole discretion to repair or replace any parts covered by this warranty. Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock) ICE may elect to provide a replacement part that we determine to be comparable to your current model or parts of equivalent quality and standard. We cannot guarantee a brand, paint colour or sticker/decal match in such cases.

This warranty applies only to ICE tricycles and components purchased through an authorised dealer or distributor and you may be asked to provide original proof of purchase and annual service records before any claim is honoured by us.

ICE may request that detailed photographs be sent to us of the damaged part/s or the part/s to be returned to our head office for detailed inspection, prior to making any decisions regarding a warranty claim.

The owner shall be responsible for all labour, shipping, and travel costs connected with the repair or replacement of warrantied parts.

ICE will, at our sole discretion, consider compensation for reasonable labour at an approved ICE trike dealer or in the case of a Shimano component issue an approved Shimano service centre, we will also consider covering reasonable shipping costs associated with a warranty claim.

You must not authorise any paid work prior to consulting us and receiving in writing a response directly from ICE as this may result in you being out of pocket.

ICE shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its tricycle products.